Privacy Policy

Last updated: 5 May 2026

About this policy

This Privacy Policy explains how Dynamic Consultancy Pty Ltd (ABN 19 167 039 250), trading as WIDEN — Migration Experts ("we", "us", "our"), collects, uses, holds, and discloses personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Migration assistance is provided by Keshab Chapagain, registered migration agent (MARN 1576536), in accordance with the Migration Agents Code of Conduct.

What personal information we collect

We collect personal information that is reasonably necessary for our functions and activities. This typically includes:

• Identity information: name, date of birth, country of birth, citizenship, passport details
• Contact information: email address, phone number, postal address
• Migration history: visa history, education, employment history, family composition
• Sensitive information: where relevant to a migration matter, this may include health information, criminal record information, or information about religious or political beliefs
• Identification documents: passports, identity cards, certificates, transcripts
• Financial information: where relevant to a migration matter (e.g., evidence of funds)

We collect sensitive information only with your consent and where it is reasonably necessary to provide migration assistance.

How we collect personal information

We collect personal information directly from you when you:

• Submit a form on our website
• Contact us by phone, email, or in person
• Engage us for migration services and provide documents
• Communicate with us during the course of a matter

Where we receive information about you from a third party (for example, an employer sponsor or family member), we will tell you about that collection where reasonable to do so.

Why we collect personal information

We collect, hold, use, and disclose personal information for the following purposes:

• Providing migration advice, services, and assistance
• Preparing and lodging applications with the Department of Home Affairs and other relevant authorities
• Communicating with you about your matter
• Issuing tax invoices and meeting record-keeping obligations
• Complying with our legal and professional obligations, including under the Migration Act 1958 and the Migration Agents Code of Conduct

Who we disclose personal information to

We may disclose your personal information to:

• The Department of Home Affairs and other Australian government agencies in connection with a migration matter
• The Office of the Migration Agents Registration Authority (OMARA) in connection with regulatory matters
• Other professional advisers (such as lawyers, accountants, or translators) where reasonably necessary and with your knowledge
• Third parties you have specifically authorised us to deal with

Overseas disclosure

We use third-party service providers, some of which are located in Australia and some overseas (primarily the United States), to host our website, deliver email, manage form submissions, and store records. These providers are contractually required to handle personal information consistently with applicable privacy laws. We do not name specific providers here because they may change from time to time, but the categories of disclosure remain as described.

We do not sell, rent, or trade personal information.

How we hold personal information

We hold personal information in secure electronic and (where applicable) physical files. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include access controls, encryption in transit, secure password practices, and limiting access to staff who need it.

We retain personal information for as long as is necessary to provide services and meet legal obligations. We retain client records for at least 7 years after the matter concludes, in accordance with regulation 9P of the Migration Agents Regulations 1998. Some records may be retained longer where required by law (for example, tax records under ATO requirements).

Access and correction

You have the right to ask us:

• What personal information we hold about you
• To provide you with a copy of that information
• To correct any information that is inaccurate, out of date, incomplete, or misleading

To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity before providing access.

Complaints about privacy

If you believe we have breached the Australian Privacy Principles or this policy, you can make a complaint to us using the contact details below. We will acknowledge your complaint within 3 business days and aim to resolve it within 21 business days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:

• Website: oaic.gov.au
• Phone: 1300 363 992

Contact us

Dynamic Consultancy Pty Ltd, t/a WIDEN — Migration Experts

ABN 19 167 039 250

Office 6, 2-16 Anglo Road, Campsie NSW 2194

Email: info@widen.com.au

Phone: 02 8188 1887

Migration assistance: Keshab Chapagain, MARN 1576536. Verifiable at MARA.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent change.